Orders & Payment

What payment methods do you accept?

We take major credit cards through Stripe. Your card number never touches our servers.

I just placed an order. What happens next?

You'll get a confirmation email right away with a link to track your order. You can also look up past orders anytime with your email address.

Can I modify or cancel my order?

If it hasn't shipped yet, we can usually help. Email [email protected] with your order number as soon as you can.

Products & Craftsmanship

Are your products really handmade?

Every single one. She blends the oils, binds the brooms, and makes the home goods. He cuts, stitches, and finishes every piece of leather. No factory, no assembly line. Just the two of us in our home workshop.

Can I request a custom order?

We love custom work. Email [email protected] with your idea. A specific leather color, a custom scent blend, whatever you're picturing. We'll tell you honestly if we can make it.

What materials do you use?

We reach for high-quality natural materials whenever we can. Our leather is full-grain and vegetable-tanned, meant to develop a rich patina over time. Our essential oils are pure, ethically sourced, and free of synthetic fillers.

Product Care

How do I care for my leather goods?

Vegetable-tanned leather is tough but appreciates a little care. Condition it every 6-12 months with a good leather balm (Smith's Leather Balm works well). Keep it out of prolonged direct sun and don't soak it. If it gets wet, let it air dry away from heat.

How should I store my handmade broom?

Don't rest a natural broom on its bristles. They'll bend over time. Hang it by the leather loop, or flip it upside down if you lean it against a wall. That keeps the shape for years of sweeping.

Shipping

How long does shipping take?

In-stock items ship within 2 business days. Custom work takes longer depending on what you ordered. We'll give you a timeline at checkout. For the full picture, see our shipping information page.

Do you ship internationally?

Not yet. We want reliable tracking and fair rates before we open that up. Right now we ship within the United States only.

Returns & Warranty

What is your return policy?

If you're not happy with your purchase, reach out. We stand behind what we make. See our returns page for details, including the lifetime leather warranty.

Do leather goods have a warranty?

Yes. All leather goods come with a lifetime repair warranty. The warranty stays with the item, not the person. Pass it down or gift it, and the new owner is covered. Stitch popped? Hardware failed? Send it back and we'll fix it free. Full details on our returns and warranty page.

Privacy & Security

Do you store my payment information?

No. Stripe handles payment. We never see, touch, or store your card details.

Is my order information secure?

Yes. Order numbers are random and hard to guess, so nobody can poke around and find your order. We only collect what we need to ship your goods. Read our privacy policy for the full rundown.